At Frank Ocean Clothing, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, this Refund & Returns Policy explains when an item may be eligible for a return, exchange, or refund.

Please read the following terms carefully before submitting a return request.

1. Return Eligibility

To be eligible for a return, an item should generally meet the following requirements:

  • The return request is submitted within 30 days of delivery.
  • The item is unworn and unused.
  • The item is in its original condition.
  • The item has not been washed, altered, damaged, or stained.
  • Original tags and packaging are included where applicable.
  • The item is returned with reasonable care and protection during shipping.

Items that do not meet these conditions may be refused or may not qualify for a refund.

2. Items That Cannot Be Returned

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return.

Non-returnable items may include:

  • Items that have been worn or washed
  • Items with makeup, stains, odors, or other signs of use
  • Damaged items caused after delivery
  • Customized or personalized products
  • Items returned without required tags or packaging
  • Gift cards, where applicable
  • Items clearly identified as final sale

If you are unsure whether your item qualifies, contact us before sending it back.

3. How to Request a Return

To request a return, contact our customer service team with:

  • Your full name
  • Order number
  • Email address used for the order
  • Item you wish to return
  • Reason for the return
  • Photos of the item, if the product is damaged or defective

Please do not send an item back before receiving return instructions. Returns sent without prior approval may not be accepted.

4. Damaged or Defective Items

We recommend inspecting your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photographs showing the issue.

After reviewing the information, we may offer an appropriate solution, which can include a replacement, exchange, refund, or another suitable resolution.

5. Wrong Item Received

If you receive an item that differs from what you ordered, please contact us promptly.

Provide your order number and photographs of the item received. We will review the issue and, where appropriate, provide instructions for returning the incorrect item.

6. Return Shipping

Unless the return is due to an incorrect, defective, or damaged item, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error on our part.

We recommend using a trackable shipping service when returning an item because we cannot guarantee receipt of an item that is shipped without tracking.

7. Refund Process

Once your returned item is received and inspected, we will determine whether it meets the requirements of this policy.

If your return is approved, the applicable refund will be issued to the original payment method.

Refund processing times can vary depending on your payment provider or financial institution. Although we may process an approved refund promptly, it may take additional business days for the credit to appear in your account.

8. Partial Refunds

In certain situations, only a partial refund may be available.

This may apply when:

  • An item is returned with signs of use.
  • The item is missing original components.
  • The product has been damaged after delivery.
  • The item does not meet all return requirements.

The final decision will depend on the condition of the returned product and applicable consumer laws.

9. Exchanges

If you need a different size or another eligible item, contact us to determine whether an exchange is available.

Exchanges may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate option, such as a refund where applicable.

10. Order Cancellation

If you want to cancel an order, contact us as quickly as possible after placing it.

We cannot guarantee cancellation once an order has entered processing, been dispatched, or otherwise progressed beyond the point where cancellation is possible.

If an order has already shipped, you may need to follow the standard return process.

11. Sale and Final Sale Items

Products marked as Final Sale may not be eligible for return, refund, or exchange unless the item is defective or applicable law provides otherwise.

Any special return conditions displayed on a product page or at checkout should be reviewed before completing your purchase.

12. Refunds for Promotional Orders

If you received a discount, promotional offer, bundle pricing, or other special pricing, the refund amount may be adjusted based on the applicable terms of that promotion.

Where a return causes an order to no longer qualify for a promotion, the value of the promotion may be recalculated where permitted by the promotion’s terms.

13. Late or Missing Refunds

If your refund has been approved but you have not received it, first check your bank or payment account.

You should also contact your payment provider, as processing times can vary.

If you have completed these steps and still cannot locate the refund, contact our customer service team with your order information.

14. Returns Sent Without Approval

Please contact us before returning your order.

Items sent back without following the required return process may experience delays or may not be accepted. We recommend waiting for return instructions before shipping anything to a return address.

15. International Returns

Customers returning orders from outside the original shipping country may be responsible for applicable return shipping costs, customs charges, duties, or other expenses unless otherwise required by law.

International returns may also take longer to process because of shipping and customs procedures.

16. Consumer Rights

This Refund & Returns Policy does not limit any rights you may have under applicable consumer protection laws.

Where local law provides mandatory rights relating to defective products, refunds, cancellations, returns, or warranties, those rights remain unaffected.

17. Policy Changes

We may update this Refund & Returns Policy from time to time to reflect changes to our business, services, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

18. Contact Us

If you have questions about returns, exchanges, damaged products, or refunds, please contact our customer service team through the contact information available on our website.

Frank Ocean Clothing
Website: frankoceanclothing.com

We are committed to making the return and refund process as clear and straightforward as possible.